Refund policy

Returns & Refunds

Due to the nature of food products, we cannot accept returns of opened items.

If your order arrives damaged, incorrect, or there is an issue with your delivery, please contact us at hello@kimikomatcha.com within 14 days of receiving your order. Please include your order number and, where possible, photos of the issue so we can investigate and resolve it as quickly as possible.

We want every customer to have a great experience with KIMIKO and will always do our best to help.